Frequently Asked Questions
Answers to common questions about buying, sourcing, product authenticity, warranty and our services
1. Ordering and Purchasing
How can I get a price quote or place a purchase request?
To get a quote or place an order, simply send the model, part number and quantity you need to our sales team by phone, email, messaging apps or any other channel. After reviewing the specifications and sourcing conditions, our sales experts will send you the price and a proforma invoice.
Can I buy without visiting in person?
Yes. Price quotes, ordering, proforma invoices, payment and delivery arrangements can all be handled remotely. Customers can complete every step of their purchase through our sales experts without visiting our office.
Is there a minimum order quantity for network and server equipment?
Ordering terms vary with the type of product and its availability. To learn the purchase terms, share the model and quantity of the equipment you need with our sales team.
Can you source special items that are not in stock?
Yes. If an item is not available in our local warehouse, the equipment you request is imported directly from reliable international sources.
Are quoted prices final?
Prices of electronic equipment may change with exchange rates, market conditions and stock availability. For this reason, the final price and terms of sale are set when the proforma invoice is issued.
2. Payment and Invoicing
What are the payment terms?
Settlement is agreed based on the type of delivery (in-stock or ordered item). In-stock items are usually paid in cash, while ordered items involve a prepayment percentage and final settlement upon delivery, testing and approval of the equipment. The exact payment terms are given to the customer when the order is placed and the proforma invoice is issued.
Do you issue official invoices registered in the tax system (Moadian)?
Yes. All corporate sales come with an official sales invoice and a valid VAT certificate, fully compliant with the regulations of the Iranian National Tax Administration.
Does the amount on the proforma invoice include shipping?
Shipping costs depend on the destination, product type and order conditions. If shipping is charged separately from the product price, the customer is informed before the order is finalized.
3. Authenticity and Brand-New Guarantee
Is the equipment you supply genuine?
Yes. The company supplies electronic equipment and network, server and storage infrastructure with an emphasis on authenticity. Technical specifications and product details can be checked against the purchased item at the time of ordering and delivery.
Are all products brand new?
Yes. All products we offer are completely new; the company does not supply used or refurbished equipment.
How can I be sure the equipment is original and New Retail?
All products are supplied in their original factory packaging (Factory Sealed). You can check the serial numbers on the official manufacturer websites (such as Cisco, HP, Dell, F5 and Fortinet) to verify authenticity, part number and global warranty status.
Can the equipment be inspected before final delivery?
Yes. Your technical experts can perform physical authenticity checks before the goods leave our warehouse.
Do products come in their original packaging?
The packaging status is specified at the time of the quote and order. For orders where original packaging is a condition of purchase, this is taken into account in sourcing and delivery.
4. Warranty and After-Sales Service
Does the purchased equipment come with a warranty?
Yes. Equipment covered by the company warranty has a one-year guarantee from the delivery date. Coverage terms and scope follow the conditions stated on the warranty card.
What does the one-year warranty cover?
The warranty covers the items listed on the warranty card. It covers all hardware failures caused by manufacturing defects under standard operating conditions, including repair or replacement of the faulty part (RMA) at no extra cost.
How do I use the warranty if a technical problem occurs?
If a problem occurs, the customer can submit a warranty request with the purchase details, product model, serial number and a description of the fault. After an initial review, our experts will explain the next steps.
Does the warranty cover physical damage or improper installation?
Physical damage, misuse, improper installation, power fluctuations or unauthorized modifications may be excluded from the warranty. The exact terms are stated on the warranty card.
Is the warranty counted from the purchase date?
The warranty starts from the date the goods are delivered to the customer, unless otherwise specified in the warranty terms or order documents.
How quickly are warranty requests handled?
With an experienced technical team and a backup warehouse, warranty requests are answered as quickly as possible.
5. Shipping and Delivery
Where is the equipment delivered?
By default, goods are delivered at the company's central warehouse after their physical condition has been approved. At the buyer's request, the equipment can also be shipped directly to their site or another destination, in full compliance with safe-transport practices.
Do you ship to other cities?
Yes. The company ships equipment nationwide. The shipping method and estimated delivery time are arranged based on the destination and order type.
How long does delivery take?
Delivery time depends on stock, sourcing conditions, order quantity and destination. The estimated delivery time is given when the order is placed, before the purchase is finalized.
Who pays for shipping?
Shipping costs are set based on the product type, destination and order conditions. Shipping details are given to the customer when the order is arranged.
Can I pick up my order in person?
Yes. After coordinating with the sales team and completing payment, customers can collect their goods at the company office.
6. Stock and Equipment Sourcing
Are all products on the website ready for delivery?
Stock status may change with market conditions and the sourcing process. To confirm availability and delivery time, we recommend requesting a quote before placing an order.
Can you source special or custom equipment?
Yes. Requests for special equipment or models needed for projects can be reviewed. For this, please give our sales experts the exact model, part number and quantity required.
Can you supply equipment from different brands?
With 20 years of experience in trading and importing electronic equipment and IT infrastructure, we can supply a wide range of brands and models, depending on stock and market conditions.
7. Exchanges, Returns and Discrepancies
What should I do if the goods do not match my order?
If the model, part number or specifications differ from the confirmed order, the customer should inform the sales team as soon as possible so the issue can be reviewed and the next steps arranged.
Can purchased goods be returned?
Return terms depend on the product type, its condition, the order terms and the agreement made. To request a return, the customer should coordinate with the sales team before taking any action.
What if the goods are damaged on delivery?
If you notice damage to the packaging or the product, inform the company as soon as possible with supporting documents so it can be reviewed and followed up.
8. Technical Consulting and Contacting Our Experts
Can I get technical advice before buying?
Yes. Before placing an order, customers can consult our experts to choose equipment that fits their needs.
Do your experts help choose the right network and server equipment?
Yes. Given information such as the use case, infrastructure specifications, required capacity, number of users and budget, our experts can help you review and choose suitable equipment.
How can I contact the sales or support team?
Customers can submit their requests by phone, email or the contact form on the website. Requests are forwarded to the sales or support team based on their subject.