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Warranty

Warranty & After-Sales Service

A valid warranty for all products

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Warranty Terms

Customer satisfaction is at the heart of everything we do. From a customer's first call through purchase and delivery, we stay with them every step of the way, and after the sale we treat any problem they may have as our own and never leave them on their own. We are proud to have earned our customers' satisfaction over the years.

We always do our utmost to ship the right equipment, test it and have our specialists give it a final check. Even so, with many customers, a wide variety of products and the need for a suitable environment to use the equipment, a customer may sometimes run into issues after purchase. In such cases our after-sales service and support team works alongside the customer, under the terms below, until the customer is satisfied.

  • Two-year warrantyOn purchased products
  • Fixed within 20 working daysAfter the product is handed to the warranty department
  • Two-day test and return periodFor products that need testing
Two years

Two-year warranty policy

Purchased products are covered by the company's warranty for two years.

  • Once a warranty claim is registered and the product is handed to the warranty department, the company undertakes to fix the problem within at most twenty working days.
  • The delivery receipt bearing the hologram label, given with the equipment at the time of purchase, must be presented.
Not covered

What the warranty does not cover

The following are not covered by the warranty:

  • Damage caused by unforeseen events, power fluctuations, water entering the equipment, misuse, impact, fire, or repair by unauthorized persons.
  • Accessories such as cables, chargers, batteries, wall or desk mounts and network cables.
Two days

Return policy

This policy applies to products that need a test period, and covers two days from receipt of the product.

  • The reason for returning the equipment must be clearly explained to the relevant sales specialist.
  • The product's box and packaging must be returned intact, without dents, tears, writing or marks.
  • The delivery receipt bearing the hologram label must be presented.
  • Faults caused by improper use of the equipment are not covered by this policy.
  • Any difference between the product shipped and the product ordered must be reported within these two days.
  • An order can be cancelled at any time before the company ships it.

Warranty service request

Write the product name, serial number and invoice number in your message.

Warranty support

For a faster follow-up, you can call us.